Política de reemborsament
Refund & Exchange Policy
Because our products are custom-printed just for you when you order, we operate under a strict return and exchange policy. Please review the details below before completing your purchase.
🚫 Buyer’s Remorse & Size Exchanges
- No standard returns: We do not accept returns or exchanges if you order the wrong size, color, or change your mind.
- Check the size guides: Please review the sizing charts provided on each product page before placing your order to ensure a perfect fit.
🛠️ Damaged, Defective, or Wrong Items
- Free replacements: If your order arrives damaged, defective, or you received the wrong item, we will replace it at absolutely no cost to you.
- 30-day window: You must report the issue to our customer service team within 30 days of your package being delivered.
- How to claim: Email us at info@ivizard.com with your Order Number and a clear photograph showing the issue or damage. Do not mail the item back until we review your claim.
📦 Lost or Undelivered Packages
- Tracking issues: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Wrong address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be responsible for the cost of reshipping the item once we confirm an updated address with you.